LORVIONEX Returns Policy

At LORVIONEX, we are committed to ensuring the highest level of satisfaction with your purchases. If you are not entirely satisfied with your purchase, we are here to help. Please review the following guidelines to ensure a smooth return process.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• The product must be in its original packaging and condition, unused, and with all tags attached.
• Proof of purchase is required for all returns and exchanges.

Non-Returnable Items

Certain items are excluded from our returns policy, including:

• Gift cards
• Sale or clearance items
• Personalized or custom-made products

Return Process

1. Contact LORVIONEX customer service at support@lorvionex.com to initiate a return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number, which must be included in your return.
3. Pack the item securely and include the original receipt as well as the RMA number.
4. Ship the item to the following address:
   LORVIONEX Returns Department
   123 Business Park Road
   Suite 100
   Jacksonville, FL 32099
   United States

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.

Exchanges

If you wish to exchange an item, please follow the return process outlined above. Upon receipt of the original item, we will process the exchange based on product availability.

Contact Us

For any questions or concerns regarding our returns policy, please contact our customer service team at +1-800-555-0199.

Thank you for choosing LORVIONEX. We appreciate your business and look forward to serving you again in the future.